MedicalCareers

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Clinical Application Specialist – Oncology

Job Overview

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A multinational medical company is looking for a highly skilled Clinical Application Specialist in the oncology department responsible for South Africa and Sub Saharan Africa

A Clinical Applications Specialist (CAS) is responsible for consulting, training, and supporting Oncology professionals in the effective use of the company’s Software & Hardware.

Responsibilities include remote, on-site, classroom training and remote support. Independently deliver education on the company’s products to new and existing sites. Understand new workflow processes to maximize efficiencies of the company’s offering. Manage all site preparation and documentation of onsite education per established guidelines.

Provide assistance to the company’s support team pertaining to escalated customer calls. Demonstrate thorough knowledge of the company’s products and service policies and procedures; utilize appropriate escalation procedure as needed. CAS will also be responsible for capturing customer needs relating to training and/or product performance and should communicate openly and effectively with Product and Project management Teams.

RESPONSIBILITIES –

  • Provide market-leading, tailored training to customers, colleagues and Distributor Specialists
  • Provide professional assistance and support to Marketing/Sales, R&D and international colleagues
  • Provide professional assistance to clinical application support cases and actively contribute to Service Delivery to ensure that customer expectations are exceeded.
  • Ensure that customer requests are handled in a timely and professional manner in accordance with

contractual obligations

  • Support Marketing/Sales activities at presales stage and at exhibitions, conferences, trade shows, user meeting, and seminars, when required.
  • Maintain long-term positive relationships with customers acting upon customer feedback to elevate

Customer Satisfaction

  • Actively manage customer evaluation and assessments to monitor trends in student performance and

satisfaction. Accurately assess follow-up training needs.

  • Act as a conduit between customers and product development.
  • Conduct any other duties as identified to support the company objectives.

Required Skills/Experience

  • Master’s degree in medical physics and minimum two years’ experience with clinical Radiation Oncology required.
  • Strong clinical background in Radiation Therapy and working knowledge of clinical workflow
  • Strong written and verbal communication skills in native language and English are essential.
  • Excellent presentation skills (ability to communicate effectively to a group)
  • Ability to effectively interact with customers (via phone, email and face-to-face)
  • Must be Culturally aware
  • Familiarity with adult education, curriculum development process and educational methodology preferred
  • Ability to travel domestically and internationally up to 75% of the time
  • Experience with the following: Microsoft Office, Citrix and CLM systems, where applicable

Desired Skills

  • Clinical experience with the company’s hardware and software is highly preferred
  • Computer literacy, IT knowledge are highly preferred
  • Regional market knowledge is preferred
  • Knowledge of other regional languages (Arabic, French, Hindi, Persian, Turkish) is preferred.

PHYSICAL REQUIREMENTS

The physical demands and work environment require the moving and lofting of equipment.

Work Environment:

Must be able to travel as needed for the business (up to 75%)

Send your updated CV  to Vicki  at vicki@medicalcareers.co.za

Subject : Clinical Application Specilist

Successful applicants will be contacted within 10 days.

Only candidates can apply for this job.
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