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Medical Detail Representative – North Suburbs JHB

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 POSITION SUMMARY 
The Health Representative’s mission is to provide sales and promotional content and enhance the customer experience to ultimately improve the health outcomes of patients. (Cardio & CNS portfolio)

The role is responsible for maximizing brand growth through promotional activities tailored to the needs of HCPs within the allocated territory. 

 POSITION RESPONSIBILITIES 
Customer Engagement: 

  • • Engage with customers in-person and virtually to compliantly grow the business and drive product demand, by proactively providing solutions to achieve business objectives and needs 
  • • Engage on promotional science-based brand messages and other ranges of content (e.g., disease state) to support the HCP in improving patient outcomes and experience 
  • • Knowledge of customer preferences for content and channels to orchestrate an ideal customer experience through relevant content selection 
  • • Acts as key Point of Contact for seamless (compliant), reactive only, connection to  Subject Matter Expert (SMEs) and resources 
  • • Responsible for onboarding customers to new operating model and platforms (e.g. Digital Engagement Portal) 
  • • Orchestrate ideal customer experience through relevant content selection, based on knowledge of customer preferences 
  • • Implement strategies that drive HCP digital engagement adoption 
  • • Organization alignment- Is aligned with the culture, values and mission; operates in a manner aligned with organizational culture, values and mission. 

Territory Planning and Management: 

  • • Develop and execute territory business plan in line with business objectives 
  • • Track activities of the agreed plan and proactively report any potential barrier to achieve planned activities 
  • • Recommend creative and innovative ideas/solutions to increase market share within the territory 
  • • Producing reports according to Health Representative Manager recommendations and market needs. 
  • • Organize and implement value-added programs across the territory 
  • • Ensure timely and relevant customer insights and market intelligence is captured and shared via relevant systems 

Reporting/Administration 

  • • Adherence to all  compliance policies and guidelines 
  • • Timeous recording of customer interactions within PforceRx 
  • • Maintain an up-to-date and accurate customer list 
  • • Timely and accurate submission of expenses and remain within the allocated budget
    Self – Development: 

    • • Proactively implement and update personal development plan 
    • • Own and drive your development plan 
    • • Proactively receive and act on feedback from peers, trainers, and managers 
QUALIFICATIONS/EXPERIENCE/COMPETENCIES 
  • • Relevant Bachelor degree 
  • • A minimum of 3-5 years’ experience in the pharmaceutical/healthcare industry 
  • • Effective selling and presentation skills through virtual and face to face interaction 
  • • Digital and non-digital learning agility 
  • • Good business knowledge and customer acumen 
  • • Demonstrated ability to work within a team/as a team player 
  • • Exhibit a high degree of flexibility in adapting to a rapidly changing environment 
  • • Strong organizational and prioritization skills 
  • • Sound understanding of compliance and integrity principles 
  • • Basic Computer literacy e.g., Microsoft Excel / PowerPoint/Word /Outlook 
  • Valid Drivers License

This position is open to Equity candidates only.

Send your updated CV  to Kelly  at  cv@medicalcareers.co.za

Subject : Detail Rep – JHB NS

 

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