National Industrial Operations Manager – Gauteng

Job Overview

More Information

The National Industrial Manager will be accountable for the safe and reliable running of all Homecare operations in South Africa. Through a strong and engaging leadership over his/her team, he/she will be committed toincreasing the satisfaction of our patients and doctors through improved reliability and innovation brought to the South African Homecare Operations. The incumbent ability to motivate, engage and lead the performance of the team will be the key to becoming a stronger actor in the market, well recognised by external stakeholders, especially Hospitals, Medical Aids, National Treasury and Departments of Health. He/She will ensure alignment with the Be Act Engage program to leverage HR performance and improve the satisfaction of patients and healthcare professionals and that HR policies are adhered to in the operations department.


Responsible for major processes of logistics, supply chain (Asset Management, Maintenance Management, Cleaning, Disinfection and Inventory Management). Responsible for ensuring that all the company’s operations are running efficiently, reliably and safely by developing and implementing appropriate processes and procedures. Work closely with the Management Committee to ensure business requirements are met.

  • Monitors efficiency of distribution and service supply in Home Healthcare Suggest and implement strategies to improve efficiency, safety and reliability of distribution operations (new processes, new tools) andservice provision to customers. Identify improved methods, systems, technologies, etc. to maximise efficiencies and customer satisfaction
  • Support Sales growth by working closely and proactively with the commercial teams. Coordinate and facilitatea program of ‘continuous improvement’ through the implementation of effective KPIs and other projects and responsibilities as delegated by the Managing
  • Ensure that corporate policies as well as safety and service standards are maintained in all the company’s operations and responsible for ensuring compliance with all relevant regulations and policies within the area of responsibilities. Ensure effective inventory management and purchasing control systems are in place. Promote a safety culture within the company and with contractors ensuring that facilities are in compliance withapplicable regulatory, subsidiary and group HSE requirements.
  • Manage the implementation and alignment of contractual, regulatory, and company policies, systems,processes and objectives and ensure that the field teams can effectively deliver a high quality service to patients, thanks to the adequate service functions organised transversally, such as planification, asset management, training. Operate in accordance with, and comply with, the AL Group’s Industrial Management system located under the Health, Safety, Environment and Industrial Management Systems section of the Bluebook.


 Educational requirements

  • Bachelor’s Degree/BSC Business Management or Engineering


  • 8-10 years experience in Logistics Management or Industrial Operations
  • People Management

Knowledge and Know-how specific to the job

  • Knowledge of inventory and asset management processes
  • Knowledge of the Labour Relations Act of South Africa
  • knowledge of preventive and corrective maintenance methodologies and develop global maintenance strategies
  • Knowledge of auditing and project management
  • Knowledge of total company picture and aspirations with the ability to implement
  • Knowledge of risk assessment and root cause methodologies (or equivalent) to identify and address concerns in operational processes
  • Knowledge of mandatory regulatory requirements, codes and standards governing the healthcare industry as well as general industrial operations including OHS&E
  • Analyze and interpret standards, financial reports and legal or regulatory changes
  • Ability to effectively present information and respond to questions from groups of clients customers and staff
  • Ability to identify problems, collect data, establish facts and draw valid conclusions



  • Promoting and Achieving Safety – responsibility to ensure that Safety and Security are seen as imperatives for the Group.
  • Performance and Responsibility – action to manage all changes or to mitigate the uncertainties occurring as a result of change to achieve the Group’s objectives.
  • Initiating Action – Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive and working independently.
  • Analytical Thinking – In this position, the incumbent should be able to work under pressure whilst being assertive.
  • Decision Making – analyze and summarize information including value-added suggestions from others to develop optimal solutions.
  • Customer Orientation – recognize and analyze the customers’ needs, expectations and priorities andpropose valuable, reliable, and competitive solutions
  • Communicate with impact – Structure communication according to situation, audience and objective and deliver a clear and transparent message. Actively listen to others and welcome feedback in order to promote information sharing and active collaboration.
  • Developing others – available to provide support and constructive feedback for performance improvements and competency development. Develop people skills and abilities to achieve highest performance, empower, delegate and encourage a learning culture
  • Managing team and team work – an active, positive and supportive contributor to the team and within the own network. Behave consistently, lead by example and inspire
  • Managing personal efficiency – manage competing priorities in a challenging environment,minimizing non-value-added complexity or


  • Safety
  • Ethics
  • Long term Performance


  • Deliver being proactive & taking initiative
  • Care about customers, patients & colleagues
  • Adapt to your changing environment


  • Give purpose sharing the Why
  • Trust and be trusted
  • Grow our people, giving guidance and learning opportunities


Working conditions with a mix of office work and outside the office to support the region – Inland & Coastal. Ability to travel frequently within Inland & Coastal.


Regional Operations Managers, Supply Chain Manager, National Logistics to Patients Manager


Order of Magnitude as per the cost base.


Send your updated CV  to Vicki  at

Successful applicants will be contacted within 10 days.

Only candidates can apply for this job.
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